Privacy Policy
Effective date: November 8, 2026
This Privacy Policy explains how B&G Refrigeration Co., Inc. (“B&G Refrigeration,” “we,” “us”) collects, uses and protects information when you visit bgrefrigeration.com or contact us about commercial refrigeration, ice machine, walk-in cooler and freezer, and commercial HVAC service in Jacksonville and Northeast Florida.
Who We Are
B&G Refrigeration Co., Inc., 3230 Kline Rd, Jacksonville, Florida. Phone: (904) 620-0081. Email: info@bgrefrigeration.com. Florida State License CAC-1813635.
Information We Collect
Information you give us. When you fill out a service request or contact form, call us, or email us, we collect what you provide, such as your name, company, phone number, email address, ZIP code, the service you need, a preferred date and time, and your message.
Information collected automatically. Like most websites, we and our service providers collect basic technical information when you visit, such as your IP address, browser and device type, pages viewed, the page that referred you, and the date and time of your visit. This is collected through cookies and similar tools described below.
How We Use Your Information
- To respond to your request, schedule service, prepare quotes and follow up on work
- To provide, bill for and support the services you request
- To send service-related messages, such as appointment confirmations and technician updates
- To improve our website and understand which pages and advertising are useful
- To protect our website from spam, fraud and abuse
- To meet legal and accounting obligations
Text Messages (SMS)
If you choose to receive text messages from us, we use your mobile number to send service-related messages such as appointment reminders and technician updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Agreeing to receive texts is not a condition of any purchase.
We do not sell, rent or share your mobile phone number or text messaging opt-in consent with third parties or affiliates for their marketing purposes.
Cookies, Analytics and Advertising
Our website uses cookies and similar technologies from Google (Google Analytics, Google Ads and Google reCAPTCHA) and Microsoft (Microsoft Advertising, also known as Bing Ads) to measure website traffic, understand how visitors use the site, measure the results of our advertising, and protect our forms from spam. These providers may collect information about your visits to this and other websites. You can learn more and manage your choices at Google’s privacy and partner sites page, Google Ad Settings and Microsoft ad settings. Most browsers also let you block or delete cookies.
How We Share Information
We do not sell your personal information. We share it only as needed to run our business, for example with:
- Service providers who host our website, deliver our email and phone service, manage scheduling and invoicing, or process payments, under obligations to protect it
- Equipment manufacturers or distributors when needed for warranty claims or parts for your equipment
- Authorities when required by law, or to protect our rights, customers or employees
How Long We Keep Information
We keep information for as long as needed to provide service, keep business and tax records, and resolve disputes, and then delete or anonymize it.
Security
We use reasonable administrative and technical safeguards to protect your information. No website or internet transmission is completely secure, so please do not send sensitive information such as payment card numbers through our website forms.
Your Choices
You may ask us to access, correct or delete the personal information you have given us, or to stop contacting you, by emailing info@bgrefrigeration.com or calling (904) 620-0081.
Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Links to Other Websites
Our website may link to other websites, such as manufacturers or social media pages. Their privacy practices are their own, and we encourage you to read their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last updated.
Contact Us
Questions about this Privacy Policy? Contact B&G Refrigeration at info@bgrefrigeration.com or (904) 620-0081.